of the website www.bioterapeut.hr (hereinafter referred to as the “Site”)
Welcome to the website of Bioterapeut / Biotherapy Center (hereinafter referred to as the “Administrator”).
Use of this Site is subject to these terms. Please read them carefully. Access to and use of the Site is considered an expression of agreement with them.
1. GENERAL NATURE OF THE INFORMATION AND MEDICAL DISCLAIMER
The Site is entirely informative and representative in nature and introduces the activity and methods of bioenergy therapy offered by the Administrator.
Bioenergy therapy and the described practices are complementary and unconventional methods and do not constitute medical activity, diagnosis or treatment within the meaning of the current legislation.
The Administrator does not perform medical activity within the meaning of the Medical Institutions Act.
The information published on the Site:
1) does not constitute a medical service, medical advice or diagnosis;
2) does not create a doctor-patient relationship;
3) does not replace a consultation with a doctor or other qualified medical specialist.
In the presence of a health problem or suspicion of such, the User should seek competent medical help. The Site is not intended for emergency medical conditions.
The effect of the application of bioenergetic therapeutic practices is individual and depends on many factors beyond the control of the Administrator. The Administrator does not assume any obligation and does not provide a guarantee for the occurrence of a specific improvement, recovery or therapeutic result.
By accessing and using the Site, the User declares that he understands the nature of the published content and accepts that he uses the information at his own discretion and at his own risk. The User bears full responsibility for any action or inaction taken based on the content of the Site.
The User is responsible for providing true and complete information about his health and declares that he will inform the Administrator of the presence of medical diagnoses, conditions or contraindications that could be relevant for conducting a consultation or practice.
2. LIMITATION OF LIABILITY
By accessing and using the Site, the User expressly agrees that he/she uses the published information entirely at his/her own discretion and risk.
The Administrator, its managers, employees, representatives and related parties are not liable for:
1) decisions, actions or inactions taken on the basis of information published on the Site;
2) the manner in which the User interprets or applies the published content; direct, indirect, consequential or incidental damages, including lost profits, intangible damages or health consequences resulting from the use or inability to use the Site;
3) damages resulting from a subjective assessment or misunderstanding of the information.
The Administrator does not guarantee the accuracy, completeness or timeliness of all content at any particular time.
The User declares that participation in consultations and practices is voluntary and is carried out on his/her own initiative.
The limitations of liability apply to the maximum extent permitted by applicable law. Nothing in this section shall exclude liability where it cannot be limited or excluded by law.
3. APPOINTMENT RESERVATION
Appointment via contact form, telephone or e-mail constitutes only a request for consultation and does not automatically lead to the emergence of a contractual relationship.
A contractual relationship between the parties arises only after explicit confirmation of the request by the Administrator, including by e-mail, telephone call or other written message.
The Administrator is not responsible for undelivered, delayed or technically unsuccessfully sent requests.
The Administrator reserves the right:
1) to refuse a request without giving reasons;
2) to offer an alternative date and time;
3) to cancel or change an already confirmed time for objective reasons, including health, organizational or technical circumstances;
4) to terminate the provision of services in the event of the User’s behavior incompatible with good morals or these General Terms and Conditions.
The User is responsible for the accuracy and completeness of the information provided by him when submitting a request.
The administrator does not guarantee the availability of free hours at a specific time.
4. CHANGES TO SERVICES AND CONTENT
The Administrator reserves the right at any time and at its own discretion to:
1) change, supplement or terminate offered services;
2) add, remove or update content;
3) change the structure, functionality and method of access to the Site;
4) introduce new terms of use or additional requirements;
5) temporarily or permanently terminate the functioning of the Site or its individual parts.
The specified actions may be taken for technical, organizational, regulatory, economic or other objective reasons, including with a view to compliance with applicable legislation, protection of the legitimate interests of the Administrator or optimization of the offered services.
The Administrator is not liable for damages or inconveniences resulting from changes made, temporary restriction or termination of access, except in cases where liability cannot be excluded by law.
Changes shall be effective upon posting on the Site, unless otherwise expressly stated. Continued use of the Site after posting of changes shall be deemed acceptance of the same.
Nothing in this section shall create an obligation for the Administrator to maintain any specific functionality, content or service for any period of time.
5. FORCE MAJEURE
The Administrator is not liable for failure to perform or delayed performance of obligations arising from these General Terms and Conditions when this is due to circumstances beyond its reasonable control, including, but not limited to:
1) natural disasters;
2) fires, accidents or technical failures;
3) power outages or internet services;
4) cyberattacks;
5) epidemics, pandemics;
6) acts of government authorities or regulatory restrictions;
7) other force majeure circumstances.
In the event of such events, the Administrator has the right to cancel or postpone scheduled hours and services without paying compensation.
6. EXTERNAL LINKS (LINKED SITES)
The Site may contain links to websites, platforms or resources of third parties (hereinafter referred to as “External Sites”), provided solely for the convenience of Users.
The Administrator:
1) does not own, manage or control the content of the External Sites;
2) does not guarantee the accuracy, completeness, legality or timeliness of the information published on them;
3) is not responsible for the privacy policies, terms of use or practices of third parties;
4) does not guarantee continuous accessibility or technical serviceability of the External Sites;
5) is not responsible for damages, losses or adverse consequences arising directly or indirectly from the use, inability to use or trust in the content of such sites.
Switching to an External Site is entirely at the discretion and risk of the User. Any interaction with third parties, including registration, provision of personal data, making payments or concluding contracts, takes place solely between the User and the relevant third party operator.
The publication of a link to an External Site does not constitute an approval, recommendation or assumption of responsibility by the Administrator regarding the content, products or services of the third party.
The Administrator reserves the right at any time to remove or change published links without prior notice.
7. OBLIGATIONS OF USERS
By accessing and using the Site, the User undertakes to:
1) comply with all applicable national and international regulations;
2) use the Site in good faith and in accordance with its intended purpose;
3) not use the Site for illegal, misleading, malicious or unethical purposes;
4) not take any action that may disrupt the normal functioning of the Site;
5) not attempt to gain unauthorized access to systems, servers, databases or protected parts of the Site;
6) not distribute viruses, malicious code, automated scripts or other technological means that may damage or overload the infrastructure of the Site;
7) not copy, extract or use content through automated means (scraping, crawling, data mining), unless expressly permitted;
8) not to use the Site in a manner that may damage the good name or legitimate interests of the Administrator.
The User bears full responsibility for his actions when using the Site, including for damages caused to the Administrator or third parties.
In case of suspected violation of these General Terms and Conditions or applicable legislation, the Administrator has the right, without prior notice:
1) to limit or terminate access to the Site;
2) to refuse to provide services;
3) to take technical protection measures;
4) to notify the competent authorities, when necessary.
Restricting access does not give rise to the right to compensation for the User.
The User undertakes to compensate the Administrator for all damages, expenses and claims of third parties arising from a violation of these General Terms and Conditions or from unlawful use of the Site.
8. PERSONAL DATA PROTECTION POLICY
The personal data administrator is Bioterapeut ΕΟΟD, with registered office and address: 9-11 Knyaginya Maria Luiza Blvd., floor 5, office 1, e-mail: info@bioterapeut.hr (hereinafter referred to as the “Administrator”).
The Administrator processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Personal Data Protection Act and applicable Bulgarian and European legislation.
Within the framework of using the Site and communicating with the Administrator, personal data voluntarily provided by the User through contact forms on the Site, e-mail, telephone calls, SMS, electronic messaging applications and chat platforms (including Viber, WhatsApp, Messenger and other similar services), as well as through social networks, when the communication is initiated by the User.
Depending on the method of communication, the following may be processed: name and surname, telephone number, email address, username or profile information on the relevant platform, content of messages and correspondence, information related to booking an appointment, data voluntarily provided regarding health status, when necessary for conducting a consultation, as well as technical data such as IP address, device data, browser, operating system, log files and information collected through cookies.
The Administrator does not require or process special categories of personal data, except when the User voluntarily provides them in connection with an inquiry or consultation.
Personal data is processed for the purpose of communicating with the User, organizing and confirming consultation appointments, responding to inquiries, fulfilling legal obligations, protecting the legitimate interests of the Administrator, improving the functionality and security of the Site, as well as establishing, exercising or defending legal claims.
The processing is carried out on the basis of consent given by the User, taking action at the User’s request before a possible contractual relationship arises, fulfilling a legal obligation or legitimate interest of the Administrator, when it does not prevail over the rights and freedoms of the User.
When the User voluntarily provides information regarding health status, the processing is carried out on the basis of explicit consent.
When communicating via electronic messaging applications, including Viber, WhatsApp and other similar services, the processing of personal data is carried out by both the Administrator and the relevant platform in accordance with its privacy policy. The Administrator is not responsible for the way in which the relevant platform processes data outside its control. The User chooses the communication channel himself and accepts the technological risks associated with it.
Personal data are stored for a period necessary to achieve the purposes for which they were collected, until the withdrawal of consent, when the processing is based on consent, for a period required by applicable law, as well as until the expiration of the limitation periods for legal claims. After the relevant period has expired, the data is deleted or anonymized.
The Administrator may provide personal data to hosting and technical service providers, accounting and legal consultants, as well as to government authorities, when required by law. Personal data is not sold or provided for independent marketing or commercial purposes to unrelated third parties.
The User has the right to access his/her personal data, to rectify, to erase (“right to be forgotten”), to restrict processing, to object to processing, to data portability, to withdraw consent at any time, as well as to file a complaint with a supervisory authority. Requests can be made via the specified contact details.
The User is responsible for the accuracy of the data provided by him/her.
Competent supervisory authority:
Commission for Personal Data Protection (CPDP)
City of Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
www.cpdp.bg
kzld@cpdp.bg
The administrator applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction or unlawful disclosure. Due to the nature of the Internet environment, absolute security of the transmission and storage of information cannot be guaranteed.
9. INFORMATION SECURITY
The Administrator takes appropriate and reasonable technical and organizational measures to protect personal data and information processed through the Site, including measures against unauthorized access, unlawful disclosure, alteration, loss or destruction of data.
These measures include protection of the server infrastructure, limited access to data, use of secure communication protocols and other measures consistent with the nature of the data processed and the level of risk.
However, due to the nature of the Internet as a public network and the technological environment, absolute security of the transmission and storage of information cannot be guaranteed. There is a risk of unauthorized access, technical malfunctions, cyberattacks or other events beyond the control of the Administrator.
The Administrator is not liable for unauthorized access, loss or disclosure of information when this is not the result of his culpable illegal activity or gross negligence.
The User is also responsible for taking reasonable measures to protect their own devices, software and communication channels when using the Site.
10. ACCESS PRICE
Currently, access to the Site and viewing of the published content are free of charge.
The Administrator reserves the right at any time to introduce fully or partially paid access to certain services, functionalities or content, as well as to change the terms and conditions for using such services.
In the event of the introduction of paid access, the terms, prices and method of payment will be announced in advance on the Site and will apply going forward. The introduction of paid services does not give rise to any right to claims for compensation by the Users.
The Administrator does not guarantee that the free nature of access will be preserved for an indefinite period of time.
11. LIMITATION OF LIABILITY FOR THE INTERNET ENVIRONMENT
The Site operates via the Internet, which is a public and dynamic communication environment. Therefore, the Administrator does not guarantee:
1) continuous, trouble-free or permanent access to the Site;
2) absence of technical errors, delays or interruptions;
3) protection from external cyberattacks, malicious actions or unauthorized access;
4) full compatibility of the Site with all devices, operating systems or browsers;
5) absence of temporary malfunctions arising from Internet service providers, hosting operators or other third parties.
The Administrator is not liable for damages, lost profits or inconveniences arising from technical malfunctions, interruptions, inability to access or other circumstances beyond its reasonable control.
The User accepts that the use of the Site involves inherent technological risks that cannot be completely eliminated.
12. INTELLECTUAL PROPERTY
All content of the Site, including, but not limited to: texts, descriptions of methods, graphic elements, images, logos, trade names, design, structure, arrangement, software code, audiovisual materials and other intellectual property objects, is protected under applicable legislation in the field of copyright and related rights, as well as trademark law.
Unless expressly stated otherwise, all rights to the content belong to the Administrator or are used on a lawful basis.
Without the prior express written consent of the Administrator, it is prohibited to:
1) copy, reproduce or store content other than for personal, non-commercial use;
2) distribute, publish or provide to third parties;
3) process, adapt, translate or create derivative works;
4) use of content for commercial purposes;
5) use of automated means for extracting content (including scraping, data mining).
Nothing in these General Terms and Conditions shall be construed as granting a license or right to use the Administrator’s intellectual property, except for ordinary personal use of the Site.
In the event of a violation of this section, the Administrator reserves the right to seek legal protection and compensation for all damages caused.
13. APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Bulgaria.
All disputes arising in connection with the use of the Site, its content or these General Terms and Conditions shall be referred for resolution to the competent court at the registered office of the Administrator, unless the applicable mandatory legislation provides for other mandatory jurisdiction.
Nothing in this section shall limit the rights of users that cannot be derogated from under applicable law.
14. AMENDMENT OF THE GENERAL TERMS
The Administrator reserves the right at any time to amend, supplement or update these General Terms and Conditions in view of changes in the legislation, the services offered, the technical environment or for other objective reasons.
The updated version of the General Terms and Conditions is published on the Site and enters into force from the date of its publication, unless expressly stated otherwise.
Continued use of the Site after the publication of the amendments is considered acceptance of the updated terms and conditions.
The Administrator is not liable if the User has not become acquainted with the published amendments in a timely manner.
15. FINAL PROVISIONS
These General Terms and Conditions fully regulate the relations between the User and the Administrator in connection with the use of the Site.
If any of the provisions is declared invalid or unenforceable, this shall not affect the validity of the remaining provisions.
These General Terms and Conditions constitute the entire agreement between the parties regarding the use of the Site.
These General Terms and Conditions shall enter into force on the date of their publication on the Site.
Last updated: 18.03.2026
Sofiа
Bioterapeut EOOD